Customer service, in any capacity, has always been difficult for me. If it were possible I’d prefer not to interact with customers at all, and that is rarely possible. Obviously, patrons are an important part of any business transaction. Without anyone to buy stuff there would be no one to sell a product or a service to, and therefore no way to fund my continued existence. I have no skills that would sustain me outside of a market economy.
In order to survive we must all serve in some capacity. We must be useful in some way, and then get paid for it. Nonetheless, it’s easy to resent the customer for requiring our services; it’s as easy as resenting bad customer service.
Despite my distaste for working directly with customers, I’ve had few bad experiences serving in that capacity. That is not to say that I have not had any. I have. Perhaps it is just my nature, but I remember these bad experiences much more clearly, vividly, than any of the good ones I might have had. It is likely that I will always remember them. Some have been fairly epic.
The website’s inaugural short story “Complaint,” is about a particularly bad experience our young hero has with a customer. Or so he assumes, given the aftermath. Click on the link below to download the free pdf. Enjoy!
